Frantically, I contacted 911, while the medical staff took my daughter's vital signs. The 911 operator was rude, inferior, and combative. He refused to send an ambulance. Horrified, I explained to him that this was a dire emergency. To not make light of my call.
He threatened to hang up on me. His lack of professionalism shocked me. This was a person trained for emergencies. An employee who should fully understand the anxiety and stress during an urgent crisis. Instead of having compassion and doing his job right, he literally hung up the phone on me.
His mistreatment left me feeling traumatized and violated. As I looked at my daughter's limp body turn pale pasty white, I was fearful of losing her. Her vital signs were dropping lower and lower, while my anxiety was rising higher. Words cannot express the dozen thoughts running through my mind. Silently, I cried out, "Jesus, help!"
Panic-stricken, I pleaded for the receptionist to call 911. Within minutes, I could hear the sirens in the distance. Thankfully, the ambulance did arrive shortly after and take my daughter to the emergency room.
After five hours of medical testing, my daughter was given her diagnosis and discharged. There's good chances she will need surgery in the near future. I appreciate continued prayers for her.
Today, as I process the terrifying situation, I know it could have been different. That it didn't need to play out the negative way that it did. While I'm sincerely relieved and grateful that my daughter successfully made it through that frightening experience, I am disturbed at how the 911 dispatcher handled the call.
Saying it was inappropriate or despicable is an understatement. As a parent, I refuse to remain silent about this awful treatment. In effort to make positive changes in the local emergency department, I'm filing a complaint. I will seek real solutions. A flippant apology is not sufficient.
Oftentimes, we are placed in unpleasant circumstances. On earth, we may never know why. However, I trust God can use me as a vessel to improve the way future 911 calls are handled. To make a positive difference for the better in my local community.
If you're going through a stressful situation, listen to that soft voice speaking to you. If it prompts you to take action, to speak out, and to share your own story, trust something good can come out of it. God can use your painful trial for you to share an important message.
I pray that when He nudges you to take action, you bravely follow wherever He leads. Your voice matters. Your story is valuable. It can give others hope when they are hopeless. Ultimately, it can bring forth necessary change that needs to take place. "Do not be afraid; keep on speaking, do not be silent." Acts 18:9 (NIV)